Last Updated: 15 November 2025
Thank you for visiting SugarMute (sugaurmute.com).
SugarMute is a product-review and informational website that helps users make better decisions by offering research-based reviews and helpful insights into various health and wellness products.
Because we do not sell products directly, we also do not handle shipping, packaging, order management, or delivery.
This Shipping Information page explains how shipping works for purchases made through third-party links on our website.
1. SugarMute Does Not Handle Shipping
SugarMute does not:
- Sell physical or digital products
- Collect payments or process orders
- Ship items or manage delivery
- Provide tracking numbers
- Work with courier companies
Any purchase made through links on our website is completed on the official product seller’s website, not on SugarMute.
2. Shipping Policies Are Controlled by the Official Seller
When you purchase a product through a link on our site, the shipping process—including timelines, courier selection, tracking, and delivery—is determined entirely by the official product vendor.
Their shipping policies may include details such as:
- Processing time
- Shipping duration
- Shipping charges
- Delivery methods
- International shipping availability
- Tracking procedures
We highly recommend reviewing the seller’s shipping information before placing an order.
3. Order Processing & Delivery Times
Since we do not manage shipments, we cannot provide exact delivery times.
However, most product vendors typically follow timelines similar to:
- Order Processing: 1–3 business days
- Domestic Delivery: 3–7 business days
- International Delivery: 7–15+ business days (if supported)
Delivery may vary depending on your location and the seller’s logistics.
4. Shipping Charges
Shipping fees—if any—are determined exclusively by the product seller.
These charges may vary depending on:
- Delivery location
- Courier partners
- Shipping speed
- Promotions or offers
SugarMute does not influence or modify any shipping costs.
5. Tracking Your Order
After purchasing from the official seller’s website, you should receive:
- An order confirmation email
- A shipping confirmation email
- A tracking ID (if provided by the vendor)
You can track your package directly through the courier’s website.
SugarMute does not issue or manage tracking information.
6. Wrong Address, Failed Delivery, or Delivery Issues
Any issues related to order delivery—such as:
- Incorrect address
- Wrong contact number
- Customer unavailable at delivery time
- Failed delivery attempts
- Rescheduled deliveries
Must be handled directly with the official seller or courier service.
SugarMute is unable to modify delivery details or communicate with courier partners on your behalf.
7. Damaged, Lost, or Missing Packages
If your package:
- Arrives damaged
- Is lost in transit
- Contains missing items
- Fails to arrive within the seller’s estimated timeframe
Please contact the official product seller’s support team immediately.
They will investigate and offer replacements, refunds, or resolutions as per their policy.
SugarMute does not issue refunds or send replacements.
8. International Shipping
Some product vendors may offer international delivery, while others may restrict shipping to specific regions.
International shipping details such as:
- Customs rules
- Import duties
- Taxes
- Delivery timelines
Depend entirely on the official seller’s shipping policy.
9. Need Help Identifying the Seller’s Support Team?
If you are unsure whom to contact regarding shipping or delivery issues, we are happy to help guide you.
📩 Email us at: contact@sugaurmute.com
We will do our best to direct you to the correct customer support team, though we cannot handle shipments ourselves.